This standard is about preparing and monitoring operational plans and procedures. The standard covers the organisational policies and procedures and legal requirements including respecting diversity and protecting security and confidentiality. It includes identifying risks and contingencies, making sure that the best use is made of resources and that actions are co-ordinated in line with the plan. It is for administrators who have responsibility for the preparation, co-ordination and monitoring of operational plans and work procedures. It is for professionals in business administration roles who prepare and coordinate operational plans and procedures. Version No 1