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MH63 Work with individuals and families to develop services to improve their mental health and address their mental health needs

Overview

This standard covers actively enabling and encouraging individuals and families to take a full and active part in decision making processes about developing mental health services. This applies to those who work with individuals and families to enable them to develop and evaluate services to improve their mental health and address their mental health needs.

Users of this standard will need to ensure that practice reflects up to date information and policies.

Version No 1

Knowledge and Understanding

You will need to know and understand:

  1. how to take account of cultural issues and the context of people’s lives when seeking their involvement
  2. the strengths, weaknesses and effectiveness of different methods for involving individuals and families
  3. what sorts of conflicts, tensions and concerns individuals and families may have which pose issues for them in engaging with services
  4. what services are currently available in the context of improving the mental health of individuals and families and addressing their mental health needs
  5. methods of communicating with individuals and families clearly and effectively
  6. strategies for encouraging individuals and families to discuss issues openly and honestly
  7. the effect of social, cultural and economic factors on people’s ability to elucidate and present issues, concerns and priorities
  8. how to ensure that individual and family involvement is enabled to be as effective as possible
  9. how to evaluate individual and family involvement and why it is important that this feeds into the development of practice
  10. how to enable service providers to modify and develop their services to respond positively to the expressed priorities and needs of individuals and families

Performance Criteria

You must be able to do the following:

  1. actively encourage individuals and families to take a full and active part in decision making processes about developing services
  2. select and use methods of involving individuals and families which are likely to be effective in gaining their participation and commitment to change, acknowledging that some may have issues to deal with in engaging with services
  3. ensure the way in which you communicate with individuals and families is conducive to openness and a frank exchange of views
  4. present and explain the options which are available for meeting agreed priorities and the implications of each option
  5. provide sufficient information as needed for people to make informed choices
  6. ensure the way in which you provide information is consistent with people’s abilities and preferred form of communication
  7. make the results of consultation processes widely available in a format that can be readily understood by individuals and families
  8. use the feedback obtained from individuals and families to develop services to meet expressed needs and preferences within known constraints
  9. agree and maintain confidentiality requirements relating to the views which individuals and families express
  10. review and evaluate the methods used to involve individuals and families and use the results to inform future practice and investments
  11. actively encourage individuals and families to:
    1.  take a full and active part in the review and evaluation of services
    2. offer their opinions and suggest ways in which services might be improved
    3. make the results of the evaluation available to those who have an interest in a form and at a time which is suitable for their use
    4. agree and maintain confidentiality requirements relating to the views which they express
  12. select and use methods of involving individuals and families in the evaluation which are likely to be effective in gaining their participation
  13. ensure the way in which you communicate with individuals and families is conducive to openness and a frank exchange of views
  14. ensure the way in which you provide information is consistent with people’s abilities and preferred form of communication
  15. present and explain the key outcomes of services provided by the organisation, together with any recommendations for changes

Additional Information

This National Occupational Standard was developed by Skills for Health.

This standard links with the following dimension within the NHS Knowledge and Skills Framework (October 2004):

Dimension: Core 4 Service Improvement
MH63 Work with individuals and families to develop services to improve their mental health and address their mental health needs
Final version approved June 2010 © copyright Skills For Health
For competence management tools visit tools.skillsforhealth.org.uk
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